Desire2Learn Student Orientation:
Where to Get Help
If this brief orientation does not answer all your questions about accessing your Desire2Learn course, please proceed as follows:
- Technical questions: Learn@UW Help Documents. You may also reach the DoIT Help Desk toll-free 1-888-435-7589, staffed 7 am–11 pm, Central Time. You will need to know the Desire2Learn Visitor Username that you received from us (or your NetID if you happen to be a UW-Madison staff or credit/degree student).
- It will help to explain that you are taking an online, noncredit course from the Division of Continuing Studies at UW-Madison, and that you are calling about your Desire2Learn "Visitor Account," i.e., something that is not a "NetID" that the Help Desk staff may ask you about.
- If you lock yourself out of your account due to too many wrong login attempts, you must wait one full minute before you will be allowed to try again.
- Registration questions: Please use the contact information given in your registration confirmation (which is an e-mail if you registered online, or a paper confirmation slip mailed to you if you registered by phone, fax, or mail).